Description
Great Purpose. Great People. Great Opportunities.
At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.
We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.
Imagine Your Impact.
The Customer Service Representative provides customer service for Homeschool. This is a part-time position.
Position Type: This is a regular, part-time position.
Compensation: Base pay is anticipated to be between $14.42 and $15.00 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location: In this US-based position your location will be remote.
Travel: You can also expect some travel, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.
Envision Your Experience.
In this role you’ll have the opportunity to:
Respond positively to customer calls, emails, and other direct contacts in a timely manner.
Communicate clearly, both written and in speech, to both internal and external customers.
Resolve all concerns in the best interest of both the customer and the company.
Determine customers’ needs and expectations to recommend specific products and solutions.
Use multiple CRM’s at once to assist the customer.
Other duties as required.
Share Your Expertise.
Experience, education, and qualifications essential for success in this role, include:
High School Diploma or equivalent and 1-2 years of customer service experience; or an acceptable combination of education and experience.
Experience with CRM systems is desirable.
Exceptional verbal and written communication skills.
Ability to prioritize job responsibilities and manage time effectively.
Demonstrated ability to resolve difficult customer issues while maintaining professionalism with appropriate tone and manner.
Detail oriented with ability to multi-task and follow through on all tasks.
Self-motivated with the ability to work successfully in a team-oriented environment.
Proficient in Microsoft Office software especially Outlook, Excel, and Word.
Ignite Your Career.
Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.
We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.
Imagine Learning provides a comprehensive benefits program to eligible employees, including:
Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
Company-paid behavioral health coaching
15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
15 days of accrued annual Paid Time Off (PTO)
Fertility benefits
Paid bonding leave when a new child joins your family
Life and short and long-term disability insurance
Pre-tax savings plans
Paid volunteer hours and annual giving events
A wide variety of professional development programs, including tuition reimbursement
Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.