General information
Country: United States Job ID: 450 Posted Date: 29-Nov-2022
Job Description and Requirements
Is this you?
Are you considered the technical expert for high-end appliances in your home?
Are you the one friends call upon when they need help with their oven, dishwasher, or refrigerator?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of home?
Join our Transcom family as a Work At Home Agent!
$15.00 per hour
No weekends
Benefits – Medical, Dental, Vision, 401(k)
Paid Vacation Time
100% REMOTE – Work-at-Home
Great Work/Life Balance while developing your career
You’ll be the friendly voice of our client to help customers with everything from their new gas oven, dishwasher, or refrigerator. As a customer support representative, you’ll listen to the caller and use your technical expertise to answer questions about those products and services to find solutions – all while using your top-notch customer service skills.
We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls and emails from customers.
Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment
What’s In It For You?
$15.00 per hour
Performance-based incentives each month, earning potential
Position as a Transcom employee (not an independent contractor)
Improved Work / Life balance with paid time off (PTO)
Health Benefits for you and your family, including: medical, dental, vision
401(k) Investment options with employer match opportunities
100% work at home, including training
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Requirements
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
Experience in a technical support role or troubleshooting technical issues preferred
Previous call center and/or work from home experience preferred
*Must live and work in one of the following states:
AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, MT, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI
Home Office Requirements
Secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
Reliable DSL or Cable Internet
Connection must be hardwired into a modem/router via ethernet
(Dial up, Wireless or Satellite internet service cannot be used)
Minimum download speed 20 Mbps
Minimum upload speed 2 Mbps
Ping less than 100 ms
Ability to provide a wired USB headset
Webcam (for internal meetings)
A windows desktop or laptop that meets the minimum requirements (below):
Minimum CPU Clock Speed – 1.6 GHz (1600mhz)
Compatible processor (2 cores of higher)
Incompatible Intel processors (Celeron & Pentium D)
Incompatible AMD processors (Athlon X2 & Sempron)
Mobile Processors (denoted as M) are incompatible
Operating System –
64-bit and Windows 10 Professional, Enterprise, or Education
Minimum Memory – 4GB RAM
Storage – Hard drive must have at least 10GB of free space
Ports – Minimum 1 USB 2.0 port
Monitors – Dual monitors preferred