Bring your compassion and customer care skills to CVS Health, the nation’s leading health solutions company. As a Behavioral Health Customer Service Representative, you’ll guide members through their benefits, resolve claims issues, and connect them with resources that support their best health—all while working from home.
About CVS Health
CVS Health serves millions of Americans through local care, digital channels, and a team of over 300,000 colleagues committed to transforming healthcare. From pharmacies to telehealth, CVS Health creates connected, convenient, and compassionate solutions for every stage of life.
Schedule
- Monday–Friday, 11:45 AM – 8:15 PM EST
- Six weeks of training: Monday–Friday, 9:00 AM – 5:30 PM EST
- 24/7 call center environment; holidays treated as normal workdays unless approved PTO
- 40 hours per week, full-time
What You’ll Do
- Build trusting relationships by fully understanding members’ behavioral health needs
- Guide members through benefits, claims, policies, and resources
- Anticipate needs and provide clear, caring solutions
- Review claim histories for accuracy and benefit tracking
- Document interactions and educate members on rights, responsibilities, and available online tools
What You Need
- 1+ year of call center experience
- Proficiency in Microsoft Excel, Outlook, and Word
- High School Diploma or GED
Preferred
- Behavioral health, medical, or insurance background
- Prior remote work experience
Benefits
- Hourly pay range: $17.00 – $34.15 (plus bonuses or incentives)
- Affordable medical, dental, and vision coverage
- 401(k) with company match and employee stock purchase plan
- Paid time off, flexible scheduling, family leave, and retiree medical access
- Tuition assistance and paid certifications
- Wellness programs, counseling, and financial coaching at no cost
Help members navigate their behavioral health benefits with care and confidence.
Your next career move starts here.
Happy Hunting,
~Two Chicks…