locations
Remote, AZ
time type
Full time
posted on
Posted 6 Days Ago
job requisition id
JR100428
Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
MUST LIVE IN Arizona
***Shifts are After Hours- Wednesday- Saturday ***
Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSRs). You play a part in making a positive impact on members’ lives by being a first contact for questions about our products and service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
If you are detail-oriented and excel in a social atmosphere, we encourage you to apply. Take a step towards furthering your career by joining the Modivcare team!
WORK FROM HOME REQUIREMENTS
High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
Ability to direct wire to your modem
Able to dedicate a quiet space for daily work that is free of sound interruptions
In this role, you will…
Receive and document customer concerns while ensuring all relevant information is correct
Follow and ensure all company procedures
Maintain an acceptable attendance and tardiness record
Ensure accurate trip data input
Demonstrate personal commitment to producing high-quality work
Refer unresolved customer grievances to designated department for further investigation and resolution
We are excited to speak to someone with the following…
High School Graduate or General Education Degree (GED)
0-2 years of related experience
6+ months contact center experience OR customer service experience with heavy phone volume and data entry
Can write and understand English fluently
Can type 35wpm or more
Answer a high volume of calls up to 100+ calls per day
Pay Rate-$15/hr.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post –Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)