THIS IS A REMOTE POSITION!!
Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule
All Candidates must Reside in one of the states: FL, GA, IA, ID, IN, KS, KY, MO, NE, TN, TX, UT
Responsibilities:
Responsibilities: Call coordinator:
will answer phones from potential and existing client customers; ask specific questions to determine need and then transfer to the appropriate dept.
Job Requirements
Qualifications:
Call center experience preferred. Excellent communication skills.
Basic knowledge of computer applications.
Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Internet Service (cannot connect via WIFI)
Candidate must have a minimum of 25mbps upload and 25mbps download.
Run internet speed test at www.speedtest.net
Candidate must have Windows 10 on computer
Must have modem connection – Must be hardwired to your computer via ethernet cable
Home computer, monitor and headset that will allow agent to answer calls.
Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow client required software to be uploaded to their computer (CT Soft-phone, which allows incoming calls)
Additional Information