Accruent
Personal development and becoming the best you is all about growth and exploring new skills and opportunities both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.
The Facilities Service Representative is responsible for servicing clients by answering incoming calls, creating and dispatching facility service requests! Depending upon the severity of the request the CRS may also be responsible for following up to ensure completion of the request.
This position reports directly to the Manager of Facility Services and will be a Remote, WFH US position.
How you’ll make a difference:
- Ensure telephones are answered timely to meet client requirements
- Communicate effectively in a positive and pleasant manner
- Process all work requests per account procedures
- Ability to produce all monthly, quarterly, and annual reports to assigned clients in approved format
- Check all Critical and Priority 1 requests prior to end of shift daily.
- Perform 100% callbacks on Critical, Priority 1 & 2 created work requests
- Perform callbacks on Priority 3 & 4 created work requests as time allows.
- Monitor completed work requests and correct information if necessary
- Other duties or special projects from time to time as required
What you bring to the table:
- High school graduate or equivalent advanced coursework preferred
- Ability to effectively write and communicate in the English language
- Type a minimum of 45 words per minute
- Working knowledge of computers
- Basic understanding of Microsoft Office’s suite of programs (word, excel, outlook, etc.)
- Ability to enter data within system and view same for allotted work hours
- Ability to focus and manage competing priorities based on inbound call volume and duties assigned.
- Ability to effectively work with others in a team environment
- Ability to clearly articulate client requests to service providers in the field
- Ability to arrive at scheduled times and be ready to fulfill duties
- Preferred Skills/Experience:
- Bilingual language skills are a plus
- Familiarity with facility maintenance or real estate is a plus
Please Note:
- This job does not require travel domestically or internationally,
- This position requires a quiet, distraction free work environment.
- This is a part time, non-exempt opportunity.
- The role is a Temp-to-Perm position with a 90-day probation period – benefits may be available once probation period is completed.
- Relocation will not be considered for this position.
- At this time, visa sponsorship is not available.
The hourly range for this position is $15.96 – $29.62.
Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.