REMOTE (US) /
SERVICE DELIVERY – WORK AT HOME (US) /
PART-TIME (REMOTE)
Why we’re awesome?
SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.
What does this mean?
We work with some of the world’s most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.
Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.
Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!
Main Duties and Responsibilities:
To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.
Job Responsibilities:
Must have good communication skills
Maintains a positive, empathetic and professional attitude toward customers at all times
Responds promptly to customer inquiries
Communicates with customers through various channels; chat, email & phone
Acknowledges and resolves customer complaints
Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
Processes orders, forms, applications, and requests
Keeps records of customer interactions, transactions, comments and complaints
Communicates and coordinates with colleagues as necessary
Provides feedback on the efficiency of the customer service process
Provides comprehensive and professional customer support to ensure customer satisfaction
Qualifications:
Proven customer support experience
Track record of over-achieving targets
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
High school diploma or equivalent