Employer: Robert Half International
Contract / Temporary to Hire
$19.00 – $22.00 / Hourly
Medical device company is seeking a remote Bilingual FRENCH speaking Customer Service Representative to start immediately!
The Customer Service Representative acts as the primary point of contact for processing healthcare sales orders, issuing healthcare return authorizations, answering questions on healthcare products and/or services, and forwarding healthcare sales leads to the appropriate salesperson. In addition, this position provides superior customer service to our current and/or future customers that are internal and/or external.
This Bilingual FRENCH speaking Customer Service Representative position is a full-time 40 hour a week contract role that is fully remote for a candidate within the US!
Responsibilities:
-Professionally answering incoming phone calls, emails or faxes from Healthcare customers and perform duties that would including:
–Process sales orders
–Issue return authorizations
–Answer questions on products and/or services
–Research orders and other actions to resolve problems
–Forward customer leads to the appropriate Manager
-Promoting and ensuring customer satisfaction through value-added services as well as prompt identification and resolution of complaints, problems, and/or issues
-Building credibility and trust with customers and business unit leaders
-Enter complaints into a common database on product performance issues
-File packing slips and faxes
-Responsible for data quality, including self-audit of work
-May generate reports
Requirements
Qualifications:
-Fluency in French (reading, writing, and speaking) and English
-Customer service experience
-Ability to read and write simple instructions, short correspondence, and memos
-Intermediate knowledge of a CRM Database like Salesforce and an e-mail system like Outlook
-Basic knowledge of MS Excel, PowerPoint, and Word
-Ability to work independently and with a team
-Ability to build rapport quickly