Customer Service Representative
Summary
Title: Customer Service Representative
ID: 2133381
Location: REMOTE
Job Function : Sales
Description
At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team. We are looking for a Customer Service Representative.
Key Responsibilities:
Interact with customers daily via email or over the phone responding to questions from any level of internal customer.
Manage the customer service shared inbox daily.
Provides shipping information on order status, check product availability, lead time and pricing.
Enters all requisitions into JDE system, coordinates shipments, tracks order and advises customer of order status.
Provides parts identification and basic product information to customers and branches.
Addresses production problems to appropriate personnel.
Work with service center(s) to ensure JIT inventory for maximum production output.
Monitors product availability and coordinates with planning, purchasing and production to meet current and anticipated customer needs.
Performs other projects or duties as assigned.
Conduct VOC surveys and analyze results to resolve problems and present new procedures.
Qualifications:
High School Diploma or equivalent.
At least 5 years of work-related customer service experience.
Must demonstrate extremely strong listening and verbal communication skills with various customer types.
Must be professional to deal both in person and on the phone.
Must demonstrate previous procedure writing and implementation.
Willing to work overtime as needed.
Strong MS Office Suite Skills (Excel, Word).
Able to key 55+ WPM.
Experience with ERP or MRP systems, JD Edwards Advance Knowledge preferred.
Focus on all aspects of customer satisfaction providing a positive experience.
Prior inventory experience will be helpful.
Highly organized, outstanding attention to detail with ability to multi-task and decision-making abilities.
Good time management skills to support all BrandSafway Branches.
Good problem -solving skills with implementation.
BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance along with a generous 401k plan. The salary range for this position is $26.00 hourly. This range represents the anticipated low and high end of the salary for this position.
About Us:
BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 26 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today’s BrandSafway is At Work For You® — leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive.
BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status.
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**Notice to all potential job candidates: **
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at [email protected] and provide the name of the individual and any other documentation or proof of such an act.