LHH Recruitment Solutions is seeking a Customer Service Representative for a contract to hire position in Orlando, FL . This is for a Pharmaceutical Solutions Company with an excellent reputation.
Job Duties:
Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
Maintain information regarding Patient Services initiatives and explain them to customers when appropriate.
Enroll new customers to Patient Services.
Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met.
Requirements:
Previous work experience in Specialty Pharmacy or Customer Service.
Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills.
Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills.
Strong ability to multi-task and strong time management skills.
Experience working in a health care/pharmaceutical industry environment.
Employment Type: Contract to Hire; Potential to go remote after 90-120 days onsite.
Connect with a recruitment specialist today, by submitting your resume via the Apply button.Pay Details: $18.00 per hour Search managed by: Sarah Harvey
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.