Employer: Ciox Health
Overview
This position is responsible for providing effective customer service to CIOX Health’s internal and external customers in a timely manner with accurate and concise information. Tasks are performed by responding to requestors calling, emailing or sending a Live Chat to the Customer Service Call Center.
Responsibilities
Essential Duties and Responsibilities:
- Answer a high-volume telephone calls and Live Chat inquiries and promote appropriate products and services to customer
- Provide backup for the Customer Support Team by answering customer inquiries by email as needed.
- Research and resolve complaints to ensure customer retention and satisfaction
- Paperwork generated from inbound customer service calls must be kept within 5 business days.
- Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised
- Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day.
- Maintain departmental standard of answering and resolving inbound customer service daily
- Maintain Customer Service email by responding to all emails within the same business day
- Maintain and distribute incoming faxes the same business day in which they are received.
- Provide backup support on the Customer Service phones whenever needed.
Provide backup training for new hires - Assist and provide support to Customer Service Supervisor
Identify and report errors and quality deficiencies - Identify problem areas and work on strategies that will improve the Customer Services Department.
- Work with management to attain departmental goals
- Work as a team with other customer service representatives to ensure optimum customer satisfaction
- Perform other tasks and duties as necessary
Qualifications
- 1 year customer service environment
- Effective computer Data Entry skills and experience-40WPM
- Ability to work varying shifts from 7AM to 6PM.
- Arrive to work on time and have exceptional Attendance Record Excellent problem solving skills
- Candidate must be very organized and be capable and willing to multi-task Effective verbal, written , interpersonal communication and listening skills
- Must be able to work effectively in a fast paced call center environment
- Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
- Detail oriented with excellent problem solving skills, imagination and patience