- Job Number:20136440
- Location:Washington, DCFL, NJ, MO, WI, IL, OH, NH, SD, SC, NY, KS, TN, CT, MD, IN, GA, ND, TX, NC, VT, KY, MI, RI, PA, MN, NE, AL, AR, ME, LA, DE, MS, IA, MA, WV, OK, VA
- Country:United States
- Date Posted:1/19/2024
- Type:Full time
- Employment Type:Regular
Schedule: Monday – Friday 11:00 AM – 7:30 PM ET
What Customer Service Operations contributes to Cardinal Health
Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.
Responsibilities
- Provide concise, quality customer service in a professional and courteous manner to both internal and external customer
- Field and re-direct incoming calls to the appropriate destination
- Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels
- Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments
- Process return authorizations and issue return labels for our customers
- Track and Trace customer orders to ensure delivery of products
- Assist our customers with web registrations and inquiries
- Process credit card payments for our customers
- Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & website
- Edit customer orders as requested by our customers or sales
- Other responsibilities as required to promote customer satisfaction
Qualifications
- High School diploma with 1-2 years Customer Service experience or minimum of 2-year degree, preferred
- Extensive phone communication experience, customer service environment
- Knowledge of Microsoft (MS) Office to include Word, Excel, and Outlook
What is expected of you and others at this level
- Acquires job skills and learns company policies and procedures to complete standard tasks
- Works daily on routine assignments
- Follows correct processes outlined in the department procedures and guidelines
- Work is closely managed and follows detailed instructions
- Seeks regular guidance and advice from supervisor
Anticipated hourly range: $15.00 per hour – $18.69 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 3/3/2024 *if interested in opportunity, please submit application as soon as possible.