Are you passionate about helping others? Do you appreciate a superior level of customer service? If you answered yes, then Symetra has an exciting opportunity to join our service team as a Customer Service Representative!
About the role
You will provide call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, while consistently deliver a superior level of customer service. You will document the claim system, while working with the Supplemental health, STD, SDI, AM, LTD, Life and AD&D products, within a call center team environment.
What you’ll do in this role
- Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information.
- Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
- Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user.
- Issue timely and accurate claim acknowledgement correspondence.
- Process incoming documents with high coding integrity and distribute immediately.
- Remain fully compliant with operational standards.
- Meet or exceed call center operational metrics.
- Maintain a superior level of genuine caring and empathetic customer service throughout all interactions.
- Take appropriate actions to earn the caller’s trust. Anticipate customer needs and take action.
- Work as a team to support one another through flexibility, collaboration, creating a positive work environment
- consistently maintain professionalism and integrity
- Actively take steps to foster high morale and demonstrating a dedication to excellence.
- Demonstrate an increasing level of proficiency in the products (STD, SDI, AM, LTD, Life and AD&D) managed by the department.
- Perform other tasks requested by management.
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
Compensation
Hourly Salary Range: $21.00- $28.24 plus eligibility for annual bonus program
experience and skills
- Superior verbal and proficient writing skills
- Basic to moderate skills with Microsoft Office and other software applications
- Ability to multi-task and prioritize
- Have a high level of attention to detail while working under pressure
- Perform in a call center environment utilizing telephony-related production tools.
We empower inclusion.
At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.