Envision Radiology is hiring a Remote Full Time Customer Service Representative to join our team!
Welcome to Envision Radiology! Since 2000, our company mission has remained the same, “Improving lives through unmistakable quality and spectacular service”. Our vision to revolutionize diagnostic imaging is raising the bar for patient access, convenience, and overall experience while delivering consistent, accurate, and timely results.
In 2022, US News named Colorado Springs one of the most desirable places to live in the United States! Garden of the Gods is located in the middle of town, and with Pikes Peak, as the backdrop, Colorado Springs offers both big-city excitement and quiet, suburban living.
Our reputation for excellence allows us to grow our services – we are seeking passionate and dynamic team members to join us today!
Summary/Objective
The Customer Service Representatives are responsible for answering inquiries from patients regarding account charges, insurance payments, and balances due. A variety of clerical duties will also be performed such as collecting balances due and recording payments to accounts.
Pay Range: $15.20- $18.30
Essential Functions
1. Answers phones and assists facilities, payers, and patients with inquiries.
2. Sets up payment plans when requested by patients.
3. Contacts patients regarding their payment plan when required.
4. Maintains strict confidentiality regarding Patient Health Information (PHI) as well as follows HIPAA regulations.
5. Communicates questions and/or issues to the Lead and Supervisor when necessary.
6. Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Competencies
1. Customer/Client Focus
2. Problem Solving/Analysis
3. Time Management
4. Communication Proficiency
5. Teamwork Orientation
6. Technical Capacity
Supervisory Responsibility
This position has no supervision responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications / Experience:
• 1+ year of Customer Service/Call Center experience – medical or healthcare preferred
• Knowledge of EOBs – preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously “exceed” company and customer expectation
•Strong communication skills & professional demeanor
Education / Certifications:
• Minimum of High School diploma or equivalent (GED) – continuing education preferred
Company Benefits
Below is a list of benefits that are offered to employees, once eligibility is met.
- Health Benefits: Medical/Dental/Vision/Life Insurance
- Company Matched 401k Plan
- Employee Stock Ownership Plan
- Paid Time Off + Paid Holidays
- Employee Assistance Program