Customer Service Representative

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. 

Job Description

• Support stations/regions efforts to drive revenue and deliver customer service both internally and with clients
• Execute broadcast and digital order entry
• Perform order maintenance throughout campaign flight
• Send preempt reports to station/regions account managers
• Communicate and confirm all order changes or makegoods to buying agency
• Regularly check coding on TP/high-profile events for accuracy
• Send Pre and Post logs to clients as requested
• Assist traffic with locating instructions and other campaign materials
• Post flight invoice maintenance, adjustments, edits as necessary
• Coordinate with agency and station/regions account managers to resolve any billing discrepancies
• Work closely with various levels of management and staff within marketing, sales, programming, and finance departments at stations
• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

Qualifications

Qualifications/Requirements:

• Minimum 1 year of experience in sales support or sales operations with working knowledge in broadcast traffic and sales order systems
• Bachelors degree
• Bilingual-English/Spanish preferred
• Must be 18 years or older
• Must have unrestricted work authorization to work in the United States
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program

Desired Characteristics:

• Knowledge of Wide Orbit Traffic, Wide Orbit Sales, WO Connect
• Knowledge of basic Microsoft Applications: Excel, Word, PowerPoint, and Outlook
• Strong verbal & written communication skills
• High level organizational skills – must possess the ability to manage multiple priorities with confidence and balance
• Strong interpersonal skills/team oriented with a positive attitude
• Creative thinker with a strategic and business-oriented mindset towards problem solving
•  Ability to work in a fast paced, high-pressure environment

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

Salary range: $50,000 – $65,000.