Be the voice of care for Aetna members at CVS Health, helping guide people through their health journey with compassion and clarity.
About CVS Health
CVS Health is the nation’s leading health solutions company, with 300,000+ colleagues serving millions of Americans across local communities, digital platforms, and care services. Our mission is to transform healthcare by making it more connected, convenient, and compassionate—putting the member at the center of everything we do.
Schedule
- Full-time: 40 hours per week
- Operating hours: Monday–Friday, aligned with Pacific Time Zone
- Must reside within Pacific Time Zone
Responsibilities
- Act as the primary contact for members, providers, and plan sponsors through phone, web-chat, email, or correspondence
- Answer questions, resolve issues, and guide members using Aetna’s benefits, tools, and resources
- Build emotional connections by understanding each member’s unique needs and preferences
- Provide education on benefit plan information, claims, balances, cost-sharing, and self-service tools
- Anticipate unasked questions and proactively provide helpful information
- Take ownership of customer contacts to resolve inquiries or escalate when appropriate
- Document and track all customer interactions accurately using internal systems
- Partner with internal teams to improve processes and deliver presentations when needed
- Support member health by offering solutions and connecting them to the right resources
Requirements
- High School Diploma or equivalent
- Customer service experience in a transaction-based environment (call center or retail preferred)
- Strong communication skills with empathy and professionalism
- Ability to manage multiple tasks effectively and stay organized
- Must live in Pacific Time Zone
Preferred Qualifications
- Strong written and verbal communication skills
- Effective time management abilities
- Experience in healthcare customer service a plus
Compensation
- Hourly Pay Range: $17.00 – $31.30 (based on experience, education, and geography)
Benefits
- Competitive medical, dental, and vision coverage
- 401(k) with company match and Employee Stock Purchase Plan
- Paid time off, holidays, and flexible work schedules
- Wellness programs, no-cost screenings, and confidential counseling
- Tobacco cessation and weight management programs
- Family leave, dependent care resources, tuition assistance, and retiree medical access (eligibility-based)
Be part of a purpose-driven team that’s reshaping health care and putting heart into every interaction.
Happy Hunting,
~Two Chicks…