Description
At Riverside Insights, we are a growth-focused business that is on a mission to provide insights that elevate the potential of One Billion lives by 2030. Elevating potential is what we do, and research-based assessments and technology are how we do it.
Riverside Insights is hiring temporary Customer Service support for the fall season (starting the end of September 2022). Members of this cohort will support customers across all contact channels (including, but not limited to, phone, chat, and e-mailed tickets). Interactions usually include addressing order entry needs and product inquiries, but resources will be provided to representatives to help address other sorts of requests as well.
Position Details:
Qualified candidates will demonstrate the following core competencies:
Independently meet goals
Prioritize a detail-oriented approach while being mindful of productivity targets
Willing and able to learn and absorb new information quickly and apply resources and knowledge successfully to various scenarios
Able to multitask effectively
Enthusiastic and comfortable interacting professionally with customers and colleagues in a remote setting through written and verbal communication channels (including high volume calls, tickets and chats)
Flexible to adapt to project assignments based upon business needs
Embody our core values: Stronger Together, Ownership Mindset, Always Growing, Shoot for the Moon, and Deliver “WOW”
Preferred experience:
Customer Service (interacting with customers via various contact channels)
Ticketing Systems (Zendesk, Freshdesk, etc.)
CRM (Salesforce, NetSuite, etc.)
Professional experience in the field of education is desired, but not necessary
Required equipment/software:
Reliable Windows PC computer (no Apple computer)
Microsoft Office Suite (Outlook, Word, Excel, SharePoint, etc.)
Hard-wired, high-speed internet and ability to video call/screenshare
USB headset with microphone
Access to a quiet, secure, and professional workspace
Dual monitors (preferred but not required)
Access to Chrome web browser
You will be asked to provide internet speeds and computer specs/set-up during the application process
Compensation: $17.00 per hour
Training hours will vary and are subject to change, but will fall within Customer Service hours of operation (Monday – Friday, 9am-5pm CST)
Duration:
Start date: End of September 2022
End date: December 31, 2022 (extension possible based on performance and company needs)
DISCLAIMER
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive comprehensive list of all possible duties, tasks and responsibilities. Riverside Insights management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
RIVERSIDE INSIGHTS IS AN EQUAL OPPORTUNITY EMPLOYER
Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
ABOUT RIVERSIDE INSIGHTS
Assessments play a critical role in unlocking a person’s true potential. Actionable insights — derived from accurate, reliable and consistent data — create opportunities that help people thrive.
Through our proven portfolio of trusted and precise assessment solutions, Riverside Insights offers the clarity and perspective needed to create a meaningful impact at the state, district and individual levels. We’re dedicated to creating and providing a broad range of high-quality, time-tested professional testing products and services as well as delivering meaningful information that can enhance the lives of children and adults.