Pearl Interactive Network
Pearl Interactive Network is seeking to hire Customer Service Coordinators – Remote.
The Customer Service Coordinator is responsible for managing administrative functions and coordinating patient interactions and needs. The Customer Service Coordinator strives to ensure a positive patient experience.
Why choose Pearl Interactive Network?
Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.
Pearl offers a Competitive Compensation and Benefits package to include:
- Rate: $14 per hour
- Medical, Dental, Vision, and Life Insurance
- Paid time off, Paid holidays
- 401K eligibility
- Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
Operating Hours: 7 am – 12 am CST, Monday – Friday and 7 am – 5 pm CST Saturday
Technical/Equipment Requirements:
- Broadband internet connection with a minimum upload/download speed of 20mbps/5mbps. No Satellite Connections. Test your network at speedtest.net to verify before you apply. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
- Private and secure workspace within your home. Away from noise and distractions, required.
- Computer and audio headset provided.
Please note the bandwidth requirements are minimum for remote work-from-home agents, to support agent project workflow. For shared home access, additional bandwidth is needed where multiple family members are sharing household bandwidth with Streaming video/Remote learning, etc.
Job Duties:
- Contact patients to schedule a variety of medical and dental services.
- Respond to inquiries and resolve issues regarding appointment scheduling/fulfillment processing and service completion.
- Conduct patient calls related to health assessments, referral follow-up, education, and resource inquiries.
- Identify potential behavioral health situations and follow contract-specific protocols to assist callers.
- Engage our military community with confidentiality and care.
- Maintain constant awareness of service level and queue status to meet contractual requirements.
- Work with a variety of technologies to perform required tasks.
Job Requirements:
- High School diploma or GED
- 1 year of call center or prior military experience preferred.
- Knowledge of MedNet or relevant medical scheduling software, applications, and web portal proficiency, is a plus.
- Strong PC navigation skills including Microsoft Office (Excel, Word), SharePoint, the internet, and the ability to work with multiple screens and systems simultaneously
- Strong verbal and written communication, professional etiquette, and interpersonal skills to provide excellent customer service.
- Identify and analyze opportunities, provide effective solutions, and meet performance standards