Employer: BayCare Health System
BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.
BayCare offers a competitive total reward package including:
- Benefits (Health,Dental, Vision)
- Paid time off
- Tuition reimbursement
- 401k match and additional yearly contribution
- Yearly performance appraisals and team award bonus
- Community discounts and more
- AND the Chance to be part of an amazing team and a great place to work!
The Remote Customer Service Center Specialist (work from home) responsibilities include:
- Administrative and system marketing support.
- Serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.
- Responsible for inbound and outbound communications via telephone, website, email and enterprise web portals to promote service lines, physician referrals, registrations, community events, as well as handling direct mail inquiries and text messaging marketing initiatives.
- Quickly determining the needs of the customer and cross-marketing other services across the health care system.
- Applies comprehensive knowledge of system marketing initiatives and the resources available while maintaining confidentiality in all interactions.
- Supports BayCare Health System by handling incoming call requests from Team Members and the community by assisting with their need and/or directing them to the appropriate area.
- Schedules patient appointments and assists with inquiries.
- Other marketing and non-marketing related duties as assigned.
Required specific skills include:
- Active listening/verbal and written communication skills.
- Ability to multi-task between systems while communicating with the customer and documenting the account within the appropriate database.
- MS Office (Word, Outlook, Excel).
- Ability to handle escalated calls to resolve issues with professionalism and patience.
- Ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement.
- Able to type 40-45 WPM <2 errors.
Preferred specific skills include:
- Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry.
Qualifications
Certifications and Licensures:
- None Required
Education:
- Required High School or Equivalent
- Preferred Associate’s Related Field
Experience:
- Required 2 years Customer Service
- Required 2 years Call Center
- Preferred 1 yea rHealthcare
- Preferred 1 yea rManaged Care
Specific Skills:
- Required Interpersonal skills
- Required Written and verbal communication skills
- Required Critical thinking skills
- Required Medical terminology use and understanding
- Required Work independently
- Required Work with a team
- Required Knowledge of regulatory standards appropriate to position
- Required Administrative and clerical skills
- Required Organizational skills
- Required Computer skills appropriate to position
- Required Problem Solving
- Required Customer service skills
- Required Detail oriented
- Required Multi-tasking skills
- Required Time management skills
- Required Utilize CPT and appropriate ICD codes
- Preferred Bilingual
Organization: 0020-BAYCARE HEALTH SYSTEM
Primary Location: FL-Clearwater-System Offices
Schedule: Monday, Tuesday, Wednesday, Thursday, Friday
Shift: Days
Shift Hours: 8a-4:30p; 8:30a-5p; 10:30a-7p: TBD
Weekend Work: Occasional
On Call: No
Employment Status: ACTIVE FULL TIME