Two Chicks With A Side Hustle

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

Workplace: Remote ( #LI-Remote )

Overview Of The Role

Applicants interested in being considered for this role must reside in Colorado.

  • Start Date: Monday, September 9th, 2024
  • Starting Pay: $17.28 – 20.80/hour
  • Business Hours: Our Claims Contact Center is open 24x7x365.
    • Prior to the start date, you will be provided with open shifts and will be able to select the shift that works best for you.  Shift options include early mornings, mid-day, or evening start times; including weekends of some sort, and holidays.  You must be willing to work non-traditional hours. 

A dedicated workspace, free of noise and distractions is required.

A Day In The Life of A Customer Service Associate

  • You are a member of a diverse team of individuals working together to take care of our customers.
  • You are the first voice our customers hear when they need us the most and will assist in a variety of situations.
  • You take inbound calls from the comfort of your home, and we offer a wide variety of shifts.
  • You are our customers’ first point of contact for claims with their automobiles, homes, motorhomes, and immediate towing with roadside assistance. 
  • You put the customer at ease by explaining the claim process including next steps and expectations.  
  • You will be successfully trained to pay close attention to details and be accurate in your documentation.
  • You are a part of a team working together to encourage and assist each other day in and day out with a supervisor leading the way.

Essential Job Functions

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  • Responds to inbound telephone inquiries in a Claims Contact Center.
  • Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
  • Provide customers with an explanation of the claim process.
  • May authorize services such as road side assistance and rental cars.
  • Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
  • Ensures all customer interactions are clearly and accurately documented in the claim file.
  • Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks

How You’ll Shine

  • Strong verbal communication and listening skills.
  • Proficient in English written and verbal communication skills.
  • Assumes personal responsibility for actions.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Possesses strong technical aptitude including the ability to master multiple windows simultaneously.

Education Requirements

High School diploma or equivalent required.

Experience Requirements

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  • Customer Service Experience preferred.
  • Remote Contact Center Experience preferred. 
  • Typing Skills: 30 WPM, with 90% Accuracy, required.

Physical Environment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CO Only: $15.50 – $24.33 
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

Job Location(s): US – CO

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on InstagramLinkedIn, and TikTok.

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