Employer: GLOBO
DESCRIPTION
- Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team.
- We are a 9+year old technology company, and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
- What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions.
- We’re entrepreneurial, smart, and successful – plus, we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements.
- We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role:
- GLOBO is expanding our customer operations, and we’re seeking a Customer Service Associate (CSA) to join the team!
- The CSA will facilitate intake calls and requests ranging from on-demand to scheduled language services for our flagship customers.
If you like this idea, here’s more…
- As a CSA, you are responsible for creating a best-in-class customer experience by consistently delivering clear, efficient, and valuable support to callers.
In addition to facilitating intake calls, you will:
- Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
- Provide exceptional client service experiences
- Log and track both calls and requests while servicing clients.
- Address opportunities to maintain and improve business relationships with clients
A candidate for this role can be located anywhere in the US. Schedules will be set two weeks in advance, and the schedule would include hours between 9AM-11PM EST Monday – Friday, and some weekends. Flexibility is key for this role.
Apply if:
- You have a flexible schedule.
- You are bi-lingual (preferably in a non-Spanish language).
- You have strong customer service skills and a positive attitude.
- You have experience with call center software and scheduling tools.
- You are comfortable in a dynamic, fast-paced, and multi-line call center environment.
- You are highly organized.
- You have very good verbal communication skills.
- You have the ability to type quickly and accurately while taking calls.
- You are reliable and team-oriented
- You have a high school diploma or equivalent.
You’ll get bonus points for:
- Experience in the language/translation industry