Customer Service Associate

Job Details

Description

UFG is seeking a Customer Service Associate who will assist with the overall claim process by setting up claims, selecting relevant coverage, monitoring losses, answering claims calls and processing necessary documentation.

Responsibilities:

As a member of the claim’s organization at UFG, and as defined by claims best practices, core duties include:

Review new claim assignments to determine the nature and severity of the claim and intended action required.
Manage and execute all claim functions such as maintaining proper claims documentation within claims management system, reserving, claim payments, expense factors, and file notes.
Make prompt, meaningful contact with insureds, claimants and agents.

Maintain proper communication channels with internal and external customers as defined by claims best practices.
Review and interpret policy to determine coverage.
Work with underwriting to determine appropriate coverages.

Participate in continuing educational programs to develop and maintain knowledge of products, procedures, and industry trends.
Provide exceptional customer service to both internal and external customers.
Create efficiency initiatives for the claims department.

As a Customer Service Associate, you will:

Represent UFG and UFG Claims Department through phone, email and fax.
Be expected to provide the highest level of customer service to UFG customers.

Select relevant coverages and determine coverage codes.
Enter claims into an automated system and make the assignment to the appropriate claims representative.
Monitor new losses with unpaid premium or other coverage issues and set up in a timely fashion as coverage becomes available.

Process all mail received in imaging system.
Take claim information from customers over the phone.
Assist customers with claim inquiries, and when needed, get them in contact with an appropriate UFG representative.

Qualifications:

Education:

High school diploma or GED required.

Some college preferred.

Experience:

2+ years of customer service experience preferred.

2+ years of insurance related experience preferred.

Knowledge, skills & abilities:

Understanding of basic policy language and policy system inquiry process.

Excellent verbal communication skills.
Technical knowledge of computers and being able to work with Word, Outlook and Excel.
Effective organizational skills.