Help medical practices deliver better care by providing exceptional support for EverHealth’s DrChrono platform.
About EverCommerce
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform providing integrated SaaS solutions to more than 600,000 global service-based businesses. Our digital and mobile applications streamline operations, accelerate growth, and improve retention across industries including Home & Field Services, Health Services, and Fitness & Wellness.
As part of EverHealth, DrChrono enables practices of all sizes to deliver more informed, personalized, and efficient care. Used by thousands of physicians serving millions of patients, DrChrono is one of the most tech-forward players in the EHR industry, driven by the philosophy: “more time with patients, less time doing paperwork.”
Schedule
- Full-time, remote position available anywhere in the U.S.
- Flexibility to work in-office if near an EverCommerce location
- May require occasional travel to headquarters in Denver, CO or other North America offices
What You’ll Do
- Provide software support via tickets, chat, and phone for DrChrono clients
- Troubleshoot and guide clients through urgent issues, delivering easy-to-follow solutions
- Support users across web and mobile platforms, iOS features, and partner integrations
- Escalate unresolved or recurring issues, ensuring client satisfaction
- Use tracking tools to manage communication between customers, support, sales, and engineering
- Collaborate cross-departmentally to research, analyze, and resolve technical issues
- Share customer feedback to improve products and services
- Contribute to self-service knowledge base and resources
- Consistently meet or exceed individual and team targets
What You Need
- 3+ years in customer service, support, or technical troubleshooting roles
- 1+ year in a healthcare or medical billing setting
- Experience managing high volumes of client interactions
- Strong problem-solving and analytical skills
- Excellent written, verbal, and listening communication skills
- Positive, proactive mindset with strong empathy for customers
- Time management and organizational skills to handle multiple priorities
- Experience with Zendesk, Jira, or similar tools preferred
Benefits
- Competitive pay: $17.00 – $19.50 per hour (final offer varies by location and experience)
- Flexible work options: remote, hybrid, or in-office
- Day 1 access to robust health and wellness benefits, including annual wellness stipend
- 401(k) with up to 4% company match and immediate vesting
- Flexible and generous time-off policy (FTO)
- Employee Stock Purchase Program
- Ongoing professional development opportunities
Join a team committed to improving healthcare by supporting providers with innovative tools and exceptional service.
Your chance to make an impact in health technology starts here.
Happy Hunting,
~Two Chicks…