Customer Service and Sales Representative

Employer: Sutherland

Job Description

Do you want to Work From Home with a supportive exciting team? We are currently recruiting for driven individuals to join our team as Customer Service and Sales Representatives.

The role:

As a Customer Service and Sales Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls. You will get to work with top technologies and systems while having a dedicated team of leaders and peers to support you.

What we offer:

• Competitive Starting pay is $15
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

You will be a great fit if you:

• Are a natural communicator who thrives at helping customers with questions, billing inquiries, and issues in a courteous and professional manner to resolve their issues while retaining their business
• Are a problem-solver who can offer alternate solutions and work through financial transactions
• Are a great listener who asks the right questions to get the desired outcomes
• Have at least one-year experience in customer service including success in meeting sales goals and targets
• Have completed high school or equivalent
• Have full-time availability

Qualifications:

Requirements to work from home:

• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• A computer for you to set yourself up for success to work from home
• A quiet and distraction-free, secure place to work.
• Two 20-inch monitors
• Wired Keyboard
• Wired Mouse
• A headset to use for training and meetings that is/has:
  • USB
  • Dual ear
  • Noise-cancelling microphone
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

APPLY HERE