Friday, June 30, 2023
Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.
Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.
Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid.
To connect with us, visit www.gannett.com
USA TODAY NETWORK Ventures creates impactful consumer engagements and experiences through world-class events, promotions, races, and technology. We strive to exceed expectations, create unforgettable memories, and drive value for our partners while leveraging our reputable institutions, including USA TODAY and more than 250 local media brands.
Our portfolio includes the largest high school sports recognition program in the country, USA TODAY High School Sports Awards, and other celebrated brands including the Rugged Maniac, Hot Chocolate 15k/5k, RAGBRAI, Ride the Rockies, Blockbuster Bucket List sweepstakes, Amazing Teachers contest, and more. Our events are managed with our proprietary ticketing and registration platform, EnMotive.
The events and promotions that we build inspire pride in local communities and connect local and national businesses with highly engaged audiences. We are an industry leader and drive results from coast to coast.
Base Salary: $40,000 – $45,000/yr
Responsibilities include, but are not limited to:
- Work with the customer service department to manage all customer service needs via email and social media
- Manage and respond to customer inquiries regarding event details, payment processes, account management, shipping statuses, and other miscellaneous questions and concerns
- Utilize multiple registration platforms to manage customer needs across multiple brands
- Champion the Ventures Endurance event brands, fostering positive experiences with participants
- Identify event-specific issues or trending concerns from customers. Communicate any issues within the department and to other departments as necessary
- Assist in on-site event expo setup and teardown with the ability to lift 25lbs
- Troubleshoot and resolve issues that arise with participants at live events
- Travel obligations~33% throughout the year
Required Skills:
- Proven attention to detail with the ability to multitask
- Exceptional verbal and written communication skills
- Demonstrated excellent conflict resolution and interpersonal skills
- Strong organizational and time management skills to effectively manage the customer service needs of several brands
- Strong desire to surpass customer expectations and proactively solve customer concerns
- Strong analytical mindset and approach to problem-solving
- Strong technical skills to learn new programs and platforms quickly
- Knowledge of Microsoft Office applications a plus
Qualities required of all Ventures Endurance team members:
Ventures Endurance is a growth-oriented organization with successful team members possessing a strong work ethic and the ability to work individually and as a team. Solutions-oriented individuals with a hands-on approach to identifying inefficiencies and cost-saving opportunities, while maintaining a quality workplace environment and product. The flexible and cooperative environment lends itself to a tight-knit community of employees working together to achieve success.
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