Lulus
Lulus Vision
At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focus on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!
Our Commitment
Lulus is proud to be an equal-opportunity employer and strives to create an organizational climate that fosters belonging, dignity, and justice so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.
A customer service agent is responsible for assisting customers with questions and resolving problems while upholding the Company’s brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customer’s needs using their knowledge of products, policies, and resolution skills. An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. The position is remote (work from home).
Hourly Rate – $16.25
Fully Remote – States: AR, AZ, CA, CT, DC, FL, GA, IL IN, KY, MA, MD, MI, NC, NE, NJ, NV, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA
Available to work weekends? Our weekend warriors earn an additional $1 per hour!
What You’ll Do
- Answer customer questions and assist them with order placement and site navigation through phone, chat, and email
- Assist customers with making purchasing decisions
- Resolve any customer issues in a timely, upbeat, and friendly manner
- Manually place new orders
- Field customer questions, concerns & problems
- Maintain a thorough working knowledge of the company’s products and relay this information to customers
- Develop rapport with customers
What You’ll Need
- High School Diploma or equivalent
- One to two years of customer service experience preferred
- Strong interpersonal skills
- Professional phone etiquette
- Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
- Exceptional grammar and punctuation
- Creative problem solving
- Knowledge of customer service principles and best practices. Ability to multitask. Ability to work in a team as well as independently
- Ability to telecommute:
- Quiet and distraction-free workspace
- Highly consistent internet connection to support VPN and VOIP. Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure
- Work collaboratively within a supportive team environment
What You’ll Love About Us
- Great Company Culture – Where you can be you!
- Work that stays at work – Genuine work/life balance
- Rest and Relaxation – Paid time off, 8 Holidays, 2 floating days
- Health Benefits – Medical with FSA, Dental, and Vision
- Prepare for the future – 401(k) with a 4% company match
- Wardrobe Perks – 30% employee discount!
We’re ready to meet you! Come help us achieve our ambitious goals!
A customer service agent is responsible for assisting customers with questions and resolving problems while upholding the Company’s brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customer’s needs using their knowledge of products, policies, and resolution skills. An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. The position is remote (work from home).
Hourly Rate – $16.25
Available to work weekends? Our weekend warriors earn an additional $1 per hour!