Customer Operations Coordinator I

Employer: US Foods

This position is virtual which means the work can be completed 100% remote anywhere in the United States except Hawaii or United States Territories.

Primary Responsibilities:

• Review and interpret vendor agreements, pricing or incentive documentation, and/or contract documentation for relevant content.
• Update systems to accurately reflect customer agreements and minimize risk of USF margin leakage. This includes, but is not limited to, pricing, rebates, contracts, and customer setup.
• Process customer on-boarding requests by applying profile rules, conditions, and policies to ensure accurate and complete setup.
• Learn our proprietary systems and tools, and become knowledgeable with established processes and workflows. Systems and tools include, but are not limited to the following:
• PRIME
• PRISM
• Tandem
• CDMR
• CASIS
• MDM
• PACE
• Complete audit files for internal review process; complete any self-audits relating to the audit process.
• Provide resolution for pricing inquiries and troubleshoot price calculations that may require in-depth research of pricing methodologies and procedures.
• Act as liaison to our sales teams, vendor support teams, market personnel, and other internal or external stakeholders.
• Provide support to Customer & Contract Compliance Analysts for audit-related questions.
• Accurately maintain and utilize various lists, SOPs, and reference documents to manage workload and communications with all applicable department personnel to ensure on-time delivery of pricing and to minimize the risk of pricing interruptions.
• May include other duties as assigned.

Education/Training:

• High school diploma or GED
• Associate’s or Bachelor’s degree is preferred
• Some post-high school nationally accredited coursework is preferred

Related Experience/Requirements:

• Experience in data entry, data management, or related field is preferred
• Experience in accounting or related field is preferred
• Experience in customer service or related field is preferred
• Experience working with large data sets or in data manipulation and analysis is preferred
• Experience working with vendor agreements or contract administration is preferred
• Experience in process improvement and identification of waste is preferred

Knowledge/Skills/Abilities:

• Comfortable using computers with working knowledge of Microsoft applications including, but not limited to the following:
  • Microsoft Excel:
    • Understanding of basic formulas including, but not limited to the following: =VLOOKUP, =SUM, =COUNT
    • Understanding of basic worksheet/workbook navigation and formatting
    • Experience creating and/or utilizing pivot tables and/or macros is preferred
  • Microsoft Outlook:
    • Basic navigation and search functions
    • Calendar management including setting appointments, meetings, and reminders
    • Utilizing categorization
    • Experience in a shared inbox environment is preferred
• Strong verbal and written communication skills
• Strong attention to detail and reliability to follow through on commitments
• Strong algebraic and problem-solving skills
• Ability to work independently and in a collaborative manner; demonstrate business maturity in conduct of daily activities
• Ability and willingness to learn new systems and processes with basic training
• Ability to learn and perform all job functions in a remote or virtual environment with minimal supervision
• Ability to prioritize workload, meet critical deadlines, adapt to changing priorities, and work calmly under pressure
• Ability to work overtime to support business requirements, as needed

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