Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Job Description Summary
Under general direction of the Supervisor – Customer Integration, the Customer Onboarding Specialist will have direct ownership of the customer onboarding process for identified customers. The Onboarding Specialists primary focus is to ensure a positive customer experience during the onboarding process. By collecting actionable insights into customer behavior prior to contract execution, the Onboarding Specialist will be accountable for working with internal and external stakeholders to support each onboarding, reaffirming and/or redefining the process while aligning with and supporting Cencora Corporation initiatives.
PRIMARY DUTIES AND RESPONSIBILITIES:
-Understands the different customer account structures and legal documentation required to establish new accounts.
-Ensures all necessary account documentation is received and validated in a timely manner.
-Present and explain documentation and requirements to customer.
-Works directly with customers to facilitate a smooth onboarding process.
-Serves as liaison between customer and Cencora departments/teams.
-Provides onboarding support including reporting, status meetings and escalated issue resolution to Buying Groups, Group Purchasing Organizations, Third Party Administrators and other agencies as identified.
-Manages, tracks, and escalates key milestones and deliverables to ensure customer expectations are being met.
-Identifies risks to the onboarding timeline and takes appropriate action to escalate or resolve with minimal impact on customer go-live.
-Utilizes CRM tool to manage workload. Keeps CRM tasks up to date with notes and status.
-Performs related duties as assigned.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires experience in fields such as business administration, accountancy, sales, marketing, or similar vocations generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education; normally requires a minimum of three (3) years equivalent experience. A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups. Candidates must have the ability to complete work with minimal oversight.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong customer focus and ability to partner with various internal groups, including senior leaders and front office. Ability to directly address conflicts and escalate issues where appropriate. Excellent analytical, problem solving, and time management skills. Proven organization and prioritization skills. Strong written and verbal communication skills. Results driven, with strong attention to detail. Adaptable, flexible and willing to work in a dynamic environment. Comfortable working with a team and individually to deliver results. Strong working experience with Microsoft applications, with a particular strength in Word, Excel, and PowerPoint. Experience with Salesforce or other CRM systems. Demonstrated ability to build and interpret reports and graph/statistics desired. Ability to create trust and confidence quickly; presents a positive and professional image. High energy, positive attitude, team player.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
PHYSICAL AND MENTAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. 75% or more time is spent looking directly at a computer. Ability to deal with stressful situations as they arise.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires experience in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education; normally requires a minimum of three (3) years equivalent experience.
A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups. Candidates must have the ability to complete work with minimal oversight.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong customer focus and ability to partner with various internal groups, including senior leaders and front office.
Ability to successfully influence many different groups and individuals to deliver high quality and timely results.
Ability to directly address conflicts and escalate issues where appropriate.
Excellent analytical, problem solving, and time management skills.
Proven organization and prioritization skills.
Strong written and verbal communication skills.
Results driven, with strong attention to detail.
Adaptable, flexible and willing to work in a dynamic environment.
Comfortable working with a team and individually to deliver results.
Strong working experience with Microsoft applications, with a particular strength in Word, Access, Excel, and PowerPoint.
Demonstrated ability to build and interpret reports and graph/statistics desired.
Ability to create trust and confidence quickly; presents a positive and professional image.
High energy, positive attitude, team player.
Willingness to travel as needed (less than 10%).
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/amerisourcebergen
Schedule
Full time
Salary Range*
$55,100 – 81,290
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Affiliated Companies:
Affiliated Companies: AmerisourceBergen Services Corporation
Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.
We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.