About Us
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com
The Customer Interaction Center Representative provides customer service support to Ostomy end users following surgery. The position collects medical documentation and patient information in order to facilitate referrals to180 Medical or another Retailer for Ostomy product supplies.
Duties and Responsibilities:
- Contact clients to collect medical documentation, insurance information and end user data
- Verify insurance for existing new patients
- Provide information about ConvaTec Ostomy and Skin Care products
- Handle incoming phone calls from clients regarding product and customer service issues
- Scan and fax all types of documentation for patients
- Request Medicare documentation on Medicare clients
- Make entries as appropriate in Keystone, ConvaTec’s CRM system
- Refer patients to ConvaTec’s Customer Interaction Center (CIC) Nurse team to address medical questions
- Support Team Supervisor on miscellaneous projects
- Perform follow up phone calls to clients after initial contact
- Verify that client files are complete and all necessary documentation is in place
- All other duties as assigned
Qualifications:
- Must have a high school diploma, college degree preferred, not required
- Six months to one year related experience and/or training; or equivalent combination of education and experience
- Typing: 35-40 wpm with 40 (adjusted) highly recommended
- Possess medical administrative skills
- Good communication skills with professionals in clinics and hospitals is required
- Sales experience is preferred
- Ability to reason, problem solve, and think outside the box
- Multi-task a variety of issues
- Good organization skills and can prioritize tasks
- Proficient in Microsoft Office programs
- Good attention to detail
- Reliable/dependable
- Flexible and adaptable to changes in environment and industry
- Team Player; work well with others
- Exceptional customer service skills
- Outbound / Inbound call experience
Working Conditions:
- Remote / work from home
Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.
This is stepping up to a challenge.
This is work that’ll move you.