Be the voice of Instacart Retailers and help shape the future of e-commerce.
About Instacart
Instacart is building the technology that powers the future of retail. Our Customer Experience (CX) Retail team is the heartbeat of our retailer support network—partnering with stores, solving complex challenges, and delivering scalable solutions that help our partners grow.
We’ve been recognized for our flexible “Flex First” remote work culture, competitive benefits, and commitment to inclusivity. No matter where you’re located, there’s a seat for you at the table.
Schedule
- Full-time, remote role (US only)
- Must be able to work across multiple communication channels (phone, email, chat)
- Standard business hours with flexibility for retail support
Responsibilities
- Promptly address retailer inquiries via email, phone, or other platforms with professionalism and empathy.
- Communicate with retailer leadership teams, ensuring clarity and a positive experience.
- Troubleshoot issues, provide accurate product/service information, and guide retailers toward effective solutions.
- Document all interactions in CRM systems and share feedback with internal teams.
- Collaborate with Product, Trust & Safety, and Engineering to resolve complex escalations.
- Monitor trends in retailer communications to recommend process improvements.
- Stay up-to-date as a subject matter expert on Instacart’s retail services, products, and policies.
- Build and nurture long-term relationships with retailer teams.
Requirements
Minimum Qualifications
- High school diploma or equivalent
- 1+ years of experience troubleshooting customer issues
- Experience with multi-channel communication platforms (phone, email)
- Familiarity with CRM tools
- Excellent verbal and written communication skills
- Strong critical thinking and problem-solving ability
Preferred Qualifications
- Self-starter with ability to manage projects independently
- Experience in retail operations or e-commerce platforms
- Solution-oriented mindset with proven relationship-building skills
- Bilingual (English/Spanish) is a plus
Compensation
Instacart offers highly competitive pay based on location:
- CA, NY, CT, NJ: $46,000 – $48,000 USD
- WA: $44,000 – $46,000 USD
- OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $42,000 – $44,000 USD
- All other states: $38,000 – $40,000 USD
Benefits
- Comprehensive health, dental, and vision insurance
- Flexible Time Off and paid holidays
- 401(k) plan with company match
- Paid parental leave
- Professional development opportunities
- Employee resource groups and inclusive company culture
Join Instacart and help retailers—and their communities—thrive. Apply today!
Happy Hunting,
~Two Chicks