Job Details
Job Location
Remote – ,
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$18.00 – $18.00 Hourly
Travel Percentage
None
Job Shift
Any
Job Category
Customer Experience
Description
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Customer Experience Agent
Location: Nashville, Tennessee or Remote US
Nom Nom is improving the lives of dogs everywhere. One meal at a time.
We deliver real, good food for dogs real, beautiful, droolworthy food, crafted by our on-staff Board Certified Veterinary Nutritionists, and prepped, mixed and portioned in our very own kitchens. Personalized all the way down to the calorie, each meal is formulated to meet the unique needs of every pet we serve. Our Board-Certified Veterinary Nutritionists and staff of world-class scientists make sure of it, researching, studying and innovating nonstop to ensure maximum nutrition from all of our recipes while advancing pet health at large.
Were a team of pet lovers (duh), complacency crushers (you bet) and doggedly-determined experts (woof) that pride ourselves on serving up the best food possible for our four-legged family.
We take absolute ownership over everything we do, persistently pushing one another toward creative solutions to complex problems. With a healthy serving of fun when time permits.
(Time always permits.)
Were looking for creative, well-rounded individuals passionate about helping our customers, and their dogs and cats. Its a big responsibility being the face of Nom Nom to our current customers. Your day will consist of fun filled hours answering email and phone inquiries, and tracking feedback to improve accuracy, productivity, and quality for our customers and their pet family.
This position does allow team members to work from home and we are ideally looking for individuals based in the Nashville area. Our Customer Service hours are M-F 8 AM – 8 PM, Saturday and Sunday 9 AM – 6 PM (all Central Time) and although our associates primarily work 40 hours a week you must have the ability to work a flexible schedule.
Requirements:
High level of positive energy, attention to detail, empathy for others, and a keen understanding of dogs and cats and their parents
Exceptional communication skills; both written and verbal
3+ years previous experience delivering excellent customer service over the phone and/or online with prior call center experience
Experience handling customer demand through chat, email and phone
Prior experience working with Zen Desk or similar types of software programs
Familitiary with Google Suite, Slack and email chat for customer support
Ability to regularly work weekends
At least 18 years of age
Strongly prefer a four year degree and require a High School Diploma or equivalent.
Authorized to work in the United States without sponsorship.
Qualifications
Systems Requirements:
We provide our associates with the tools for the trade, laptop, headset, and software needs. You will however need the following in place:
Internet upload and download speeds of at least 10
The ability to hardwire in your systems if you do not have the internet speed capacity
Internet that supports Voice Over the Internet Protocol (VOIP)
Competencies:
Comfortable working from home and managing ambiguity
Strong Problem Solving Skills
Analytical Abilities
Proven skills in Active Listening
Our benefits are exceptional and we offer a competitive compensation package. All associates start at $18.00/hr.
Benefits Include:
Associate Discount
Medical, Dental, Vision, Prescription
Health Savings Account
401K with a match to 4%
We pay 100% of Short Term and Long Term disability
Life Insurance
Paid holidays and vacation
Formal training and opportunities for career progression
Nom Nom embraces inclusion, diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Nom Nom is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.