Stanley Black & Decker
Make Your Mark. Shape Your Future.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER
The Job:
As a Customer Experience Representative, you’ll be part of our OEM team working as a virtual employee. You’ll get to:
- Fulfill customer requests through incoming and outgoing telephone calls/emails providing information on whole goods, parts, pricing, availability, delivery, sales features and benefits, special programs, and promotions.
- Process standard & EDI customer orders utilizing the SAP order entry platform
- Manage customer correspondence & orders through OEM portals
- Drive daily efficiency and communication through key dealer prioritization.
- Assist customers with initial contact on technical service questions, answering those issues as able, processing RGA forms for return items and product shortages, and utilizing Technical Service Representatives for proper follow-up and resolution.
- Meet monthly and quarterly customer service metrics
- Work with other customer service representatives and actively offer and accept assistance when work volumes fluctuate to ensure adequate phone and email inquiry coverage
- Responsible for meeting established sales quotas in the territory by obtaining and renewing orders.
- Attendance and/or participation in product training, sales seminars, and inside/outside sales meetings.
The Person:
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
- Associate Degree or three (3) years related sales experience with high school diploma or GED.
- The ability to visualize mechanical and hydraulic situations relating to equipment.
- Proficiency with MS Office with emphasis on Word, Excel and Outlook
- Strong communication skills both written and verbal
- Strong attention to detail and organizational skills
- Ability to multi-task and manage time in a productive manner
- Ability to work remotely with minimal supervision and effectively in a team environment
- SAP experience preferred
- EDI experience preferred
The Details:
- Competitive salary
- Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and other partner programs.
And More:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.