STATUS: Part-Time, Hourly (work up to 26hrs per week)
OPERATING HOURS: Monday – Friday 8:45am – 5:45pm EST
LOCATION: Virtual/Permanent Remote Work (Prefer candidates on eastern time zone)
POSITION SUMMARY:
ELOQUII is a vertically integrated e-commerce destination for contemporary, fast fashion sizes 14-28. We bring trend-driven, feminine, polished fashion from the runways to our customers, working on a compressed design cycle and dropping new styles every week.
Reporting to the Supervisor of Customer Experience, this hourly position will handle all customer interactions via phone, chat and email, lending support to our customers when they need help with an order or return, have questions about shopping with us, or just need some styling advice. The successful candidate will bring a “roll up the sleeves” and “can do attitude”. This is a part-time position.
You might be our ideal candidate if you:
Love people – you quickly and easily build rapport with others, even with those you’ve just met.
Have a natural curiosity (about everything!) and approach problems with positivity
Are patient in tough situations. People in your life see you as a mediator or peacemaker.
Are agile and flexible – you can shift priorities on a dime.
Get energized by blazing new trails – you’re comfortable with uncertainty and tackling new challenges
Have a strong POV on customer service
Love fashion & follow pop culture
Are great with new technology
EXAMPLES OF DUTIES AND RESPONSIBILITIES:
Understand the ELOQUII customer to deliver the best, most personalized Omni-channel service experiences
Interact with ELOQUII customers via phone calls, chats, emails, other communication channels
Facilitate customer understanding regarding account information, order status, return status, product information, policies, procedures, site navigation and time frames
Resolve customer issues with creativity and positivity
Build loyalty within the customer community by offering consistently exceptional customer service
Manage personal efficiency to support achievement of team KPI metrics
Work closely with cross-functional teams to stay up-to-date with current products, promotions, and initiatives
Foster an innovative, spirited environment that consistently achieves breakthrough performance
Maintain a Customer Satisfaction score of 95% by ensuring timely and effective issue resolution
Service the customer through processing of back office transactions such as returns, exchanges and other non-customer facing operations tasks
Proactively sharing customer feedback internally regarding opportunities to the overall customer experience
ADDITIONAL QUALIFICATIONS INCLUDE:
2+ years of college-level coursework and 2+ years’ experience in service-oriented roles
Excellent organizational and time management skills
Ability to remain professional and courteous with customers at all times
Strategic thinking and problem-solving skills
Good judgment in ability to make data-justified business decisions.
High level of attention to details
Great verbal and written communication skills
Entrepreneurial drive
You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done
Ability to partner with team members across different internal functions
Proficient in Microsoft Office/G-Suite
Goal oriented focus
Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications
1 year’s experience with basic computer processing/data entry software OR 6 month’s experience in retail operations, contact center operations, or a related area.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.