We’re seeking a talented individual to join our team and proactively maintain positive relationships with existing MarginEdge clients. This person will be a subject matter expert on all things MarginEdge and an effective coach to help our users reach their strategic goals using the tool. Host group trainings (live webinars) to show new and existing users how to manage Recipes, Inventory, and Bill Pay as well as send transactions to their accounting system. Meet (Google Meet) with clients post onboarding to help guide them towards success adopting key features. Meet with clients that are a high risk of churn or who are escalated for more “hands on service” (Table Visit) from the sales and support team.
MarginEdge: Where hospitality meets technology
As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data.
Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 4,400+ restaurants across the US and Canada.
We enable restaurants to make magic while knowing we are doing the same for them.
What type of responsibilities will I have?
- Host and develop live group trainings (Webinars) to teach new and existing clients how to use the different tools within MarginEdge (Getting Started, Recipes, Inventory, Bill Pay, Internal Transfer/Commissary, Reporting, Sending data to Accounting
- Work with specific clients post onboarding through the Customer Success Journey to ensure adoption key features
- Engage with at risk customers (Table Visits) when escalated by support or sales team to help reduce churn by supporting client in the adoption of key features.
- Produce training materials (video recordings) to further develop our existing help resources.
- Administration and Documentation (Account Management)
What qualifications and skills are required?
- 3+ years of management experience in the restaurant industry or Bookkeeping experience at a restaurant is required
- Conversational Spanish language skills is a plus
- Passionate about hospitality customer service
- Confident and comfortable speaking publicly and presenting oneself as a subject matter expert in front of large groups.
- Excellent computer skills, including some familiarity with Google Workspace (G Suite) and modern web applications
- First hand experience with the bookkeeping functions within a restaurant preferred
- Curious to explore new products and technologies
- Able to juggle multiple tasks at once
- Comfortable in a fast-moving environment
- Pride in your work and desire to constantly go above and beyond
- Problem Solving – Use effective structures and frameworks to analyze problems, Identify and works with key partners for successful problem solving, Drive towards consensus; identifies path towards consensus when it does not exists
- Collaboration – Ability to work effectively across the organization; seen as a trusted partner, Follow through on promised timelines and/or keeps interested parties update on progress if there is a delay
- Communication – Clear and concise oral and written communication, Focus communication on key issues and action items
- Organization – Keep detailed notes and design systems to make sure projects and tasks are always completed, Keep customers up to date in a clear concise manner
- Productivity – Find the right balance between researching issues yourself and escalating to more senior team members, Identify ways to accomplish the business objective with less effort, Regularly meet timeline expectations
What’s it like to work for MarginEdge?
Imagine the fun of a great restaurant – surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other – then subtract the long nights, weekends, drunk customers at the bar…et voila, MarginEdge!
We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered – so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?
Benefits (Shut the Front Door, They are Amazing)
In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too.
We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much.
- Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!)
- Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win)
- Health Savings Account with employer match (dependent upon your medical plan selection)
- Commuter benefits with employer contribution (excluding limos and helos – for now)
- Generous Life Insurance Plan
- Short- and Long-term Disability
- Company-Paid Holidays
- 401(k) and matching
- Stock Options to buy into everything we are doing to support this industry
- 12-week fully Paid Parental Leave