Ready to help shape how 70,000+ school bus leaders deliver safe, reliable rides to students across the country? BusRight is looking for a Customer Experience Manager to lead customer relationships and scale magical service.
About BusRight
BusRight is modernizing the nation’s largest mass transit system—the yellow school bus. Used in 34 states by Transportation Directors, Drivers, and Parents, BusRight delivers safety, communication, and confidence through advanced routing technology, GPS tracking, and real-time updates. Their mission: to make school transportation safer, smarter, and more efficient.
Schedule
- Full-time, remote (U.S.-based)
- Flexible work-from-home setup with team hubs in New York, Boston, and Austin
What You’ll Do
- Own customer implementations and ensure smooth onboarding.
- Build strong, lasting relationships with stakeholders—from drivers to superintendents.
- Collaborate with support and engineering teams to create tailored client-facing solutions.
- Serve as the voice of the customer, translating feedback and feature requests to product and engineering.
- Drive adoption, engagement, and long-term success for school districts.
What You Need
- 3+ years of experience in customer success, client services, or a related role.
- Strong organizational and detail-oriented mindset—you don’t let things slip.
- Excellent written and verbal communication with a personable, confident tone.
- Problem-solving skills and resourcefulness—comfortable learning on the fly.
- A relationship-builder who thrives on genuine connections across diverse backgrounds.
Benefits
- Competitive salary + equity in a fast-growing startup.
- $500 annual WFH and professional development budget.
- Flexible PTO policy—you take time when you need it.
- 100% remote-first work culture.
Applications are reviewed as they come in—don’t wait to apply.
Be part of a mission-driven team that’s making school transportation safer for millions of students.
Happy Hunting,
~Two Chicks…