Customer Experience Associate - Two Chicks With A Side Hustle

Grailed is looking for a customer service associate. If you have great customer service skills and are looking for a great position. Check out the position below.

We are looking for a Customer Experience Associate to join our team and help us ensure that Grailed users are met expedient support, full of compassion and fueled by a desire to brighten their day. This position will be part of a remote team of agents, working in the the Eastern Time Zone to help ensure global temporal coverage. This position starts off at $18 per hour, does not include benefits, and will require the occasional weekend shift. As a Customer Experience Associate, you will:

Answer incoming customer emails regarding billing issues, product problems, service questions and general user concerns, averaging around 200 emails per shift.

Think proactively about how to improve our processes and taking action on opportunities to increase the efficacy of the Grailed Customer Experience team.
Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer, going above and beyond what is expected to make our customers feel valued.
Work with other internal teams to stay updated on product knowledge and be informed of any changes in company policies.

Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.

The following might describe you:

An excellent written communicator, you are able to type at least 60 words per minute.

Living within the Eastern Time Zone (ETZ)
Experience in a high volume, customer-facing support role (ideally email-based).
Full of pride for your role and ownership over the Grailed customer experience.

Impeccable judgment when trusted with sensitive, non-public data and information.

Bonus:

2+ years in a customer experience/support role, preferably in an online environment

Competence with Zendesk (or other ticketing processor systems)
Experience with metrics such as SLA (Service Level Agreement), customer satisfaction, etc.

APPLY HERE