At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.
Why this role
As an Customer Experience Associate, you will be the go-to for information and support for our owners as they work to build their vacation rental business and provide 5-star experiences to guests. You’ll build loyalty one interaction at a time, by providing thoughtful, compassionate assistance. You are a creative problem-solver who stays positive and empathetic even while navigating sensitive conversations. You’ll have the opportunity to showcase your exceptional communication skills in conversations with owners and working with teammates to find solutions.
What you’ll do
Provide an exceptional customer experience, using emotional intelligence and problem-solving skills to provide answers and find solutions
Provide support through multiple interaction channels, including calls, live chats and emails from Owners in a timely and professional manner
Support Owners in making changes and updates to their listings and bookings
Help owners navigate Evolve’s systems, policies and processes
Collaborate with teammates in Owner Success and across Evolve to provide timely solutions that support both guests and homeowners
Support departmental goals and service levels by meeting set performance standards
What makes you a great fit
1-2 years of experience in customer experience, sales, or hospitality industry
Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities
Hospitality mindset: you have a passion for the customer experience and a genuine desire to want to help others; you’ll always go the extra mile to make sure the job gets done right
Self-awareness: you understand your strengths, limitations, and emotions (and how they impact others) with an ability to manage them in stressful situations
Self-leadership: you are resilient, emotionally balanced, and self-motivated to thrive
Empathy: you understand other perspectives, listen effectively to recognize and exceed the needs of every stakeholder
Active-listening: you can make others feel heard by patiently listening to them to understand, not to reply
Location
We currently are able to hire throughout the U.S except in the following states: District of Columbia, Hawaii, and Pennsylvania. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both!
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Compensation
For this role our pay rate is $19.61 per hour
How we reward Evolvers
Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.
Financial
Industry competitive pay, including equity in the company for all Evolvers
401(k) with a 4% match that vests immediately
Family
6 weeks of paid parental leave for birth and non-birth parents
Infertility coverage
Child care discounts and locator support
Pet insurance to cover your furry children
Well-being
Comprehensive health plans that include a 100% employer paid option for you and your family
100% employer-paid dental and vision for you and your family
8 free mental health visits
Unplug and Explore
Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
Annual Evolve travel credit after 1 year
Discounts to stay at Evolve properties
Learn Every Day
World class onboarding programs
Learning and development opportunities
How we work together
With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.
Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.