Remote
Who we are
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
What we are looking for
An entry-level Customer Experience Agent who will deliver a first-class experience to all current and future guests. Seeking candidates with impeccable customer service skills, ideally from customer-facing hotel or restaurant experience. Call center experience not necessary.
As both the first point of contact and our brand ambassador, you’ll be leading our mission to create a new standard for short-term rentals. As a Customer Experience Agent, you’ll support guests from the moment they inquire about one of our properties to the end of their stay. Additionally, you’ll work closely with our field operators to maintain and deliver on property expectations. We have streamlined the most consistent + tech-driven experience in the short-term rental market, and you will help deliver an equally innovative guest management service.
While the travel and hospitality industry is a 24HR operation and schedules are always subject to change, we schedule hours on a monthly basis. You will be provided at least one week’s notice of any change to your schedule. Changes can include days of week, as well as time of day but we always try to keep schedules consistent when possible.
What you’ll do
Take and make reservations and upsell our properties.
Assist and advise customers who may be choosing from a variety of travel options.
Make reservations for customers based on their various requirements and budgetary allowances.
Check the availability of accommodations on the customers’ desired travel dates.
Talk to escalated guests and troubleshoot guest issues.
Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship.
Interact with guests via phone, email, and text message.
Support field operation teams in maintaining a consistent guest experience.
Keep relevant systems updated with customer information and property details.
Provide knowledgeable and accurate information regarding AvantStay properties and policies.
Understand who our guests are and what brought them to AvantStay.
Build and maintain positive relationships with field operators and local vendors.
Provide the highest level of customer support to all current and future guests.
What you’ll bring
Customer service and/or concierge experience required.
Restaurant and/or hospitality experience strongly preferred.
Impeccable customer service skills.
Background in real estate and/or short-term rentals is a plus.
Call center experience not necessary.
Positive, enthusiastic and passionate about the home sharing economy.
Ability to understand and convey both business issues and technical concepts.
Reliable, with a strong understanding of team dynamics.
Capable of quickly learning new software systems.
Strong communication skills and close attention to detail.
Demonstrate a high-level of understanding regarding short-term rental and hospitality industries.
Keep up with industry trends and local regulatory environments.
Must live in the United States.
Perks & Benefits
$18/hour
Health Benefits & Generous PTO policy
Discounted stays at our properties
Professional Development stipends
Lunch & Learns
Perks at work
Team bonding events & Offsite
What we bring
At AvantStay our people are HEROs: Hungry, Excellent, Resilient, + Open, and we are passionate about real estate, technology, and hospitality. We are a team that roots for each other, encourage recognition, and promote employee growth in a an inclusive environment.