Job Description
Overview
The Customer Experience Advisor will be an important piece to the puzzle for the client’s team and take ownership of the customer journey and resolution of customer inquiries. This person will be responsible for providing our customers with support through various channels, including roadside assistance, and emergency dispatch.
Responsibilities
Manage inbound communications for product, service, and support requests
Receive and respond to customer communications, cases, or chats through to resolution
Work with other teams to ensure seamless communication for all involved parties
Follow up with current customer product, service, and support inquiries
Build and maintain professional relationships with our customers throughout their experience
Resolve and handle incoming customer advocacy cases through to resolution escalating to the appropriate team member where necessary
Deliver a white glove customer experience through all available methods of communication
Qualifications
High school education (or equivalent)
Experience in Automotive industry a plus
Previous experience in call center environment is highly desirable
You have a passion for customer experience and being the ambassador of a brand
Excellent oral and written communication skills
Tech savvy with knowledge of PC and telephony systems
Flexible and can be available at varying hours as our call center is a 24/7/365 operation
Attention to the details
Ability to thrive in an ever-evolving work atmosphere