Customer Engagement Specialist (Temp)

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team

We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. 

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

Who you are

We are looking for someone passionate about helping our customers succeed. You are a people person and a customer person. You are excited to talk to our customers. You thrive on a challenge and getting the customer the best product that fits their needs. You are passionate about improving the world through education and technology. You are excited about working at a startup on a rapidly growing team where our goals, roles, and incredible opportunities evolve daily. This position is a 3-month contract starting on June 20th.

What you’ll do

• Sell existing brightwheel customers on additional products in a persuasive and informative manner
• Call existing customers to assess their engagement level with brightwheel, identify problems, and drive to a resolution
• Tailor each call to the specific needs and interests of the customer, using active listening skills to understand their pain points and goals
• Develop an understanding of our products and how they can benefit different types of customers
• Follow-up on leads to ensure they are taking the appropriate next steps

Qualifications, Skills, & Abilities

• 0-1+ years of sales or relevant customer-facing experience 
• Can clearly communicate the value proposition of Brightwheel
• Makes a great first impression when interacting with others
• Builds strong rapport and customer relationships
• Takes feedback well and quickly implements (coachability)
• Persuades others to act (customers and internal stakeholders)
• Deep care for our customers, putting their needs first, and bringing energy and intention to every customer interaction
• Proven track record of hitting/exceeding goals
• Excited to be on the phone and calling a large volume of customers each day (30-50)
• Excellent time-management and prioritization skills
• A strong mix of tenacity and curiosity to help educate potential customers
• Preferred: Basic Excel/Google Sheets, experience in a startup environment

Brightwheel is committed to internal pay equity and offers a competitive compensation package. This 3-month contract is at an hourly rate of $19.24/hr for all U.S. locations.