Make a difference every day by supporting members and patients with their healthcare needs. As a Customer Care Specialist at BroadPath, you’ll provide clear answers, schedule services, and ensure a positive experience—all from the comfort of home.
About BroadPath
BroadPath partners with leading healthcare organizations to deliver scalable, high-quality customer service, claims, and operational support. With a fully remote-first culture, we emphasize authenticity, collaboration, and inclusivity—helping our teams thrive while supporting healthcare nationwide.
Schedule
- Remote, full-time role (U.S. only)
- Long-term career opportunity with no predetermined end date
- On-camera participation required during interviews, training, meetings, and check-ins
What You’ll Do
- Answer inbound and place outbound calls to assist members or patients with benefits, coverage, and scheduling
- Provide accurate health plan and eligibility information
- Schedule, reschedule, and confirm provider appointments
- Handle referrals, authorizations, prescription renewals, and claims/billing inquiries
- Update and maintain records in EMR or CRM systems
- Communicate with providers and internal teams via phone, email, or secure messaging
- Protect sensitive member and patient data in compliance with HIPAA and privacy regulations
- Escalate complex issues as needed for resolution
What You Need
- High school diploma or equivalent
- 1+ year of high-volume call center customer service experience
- Demonstrated work stability (at least one year tenure per role)
- Strong verbal/written communication and multitasking skills
- Ability to manage sensitive account information with discretion in a remote setting
- Reliable high-speed internet and a private workspace
Preferred
- Experience with appointment scheduling or benefits inquiries
- Familiarity with EMR/CRM platforms (EPIC, Facets, etc.)
- Knowledge of medical and insurance terminology
Benefits
- Competitive pay based on experience and market data
- Weekly pay schedule
- Remote-first culture with a collaborative, supportive team environment
- Career growth opportunities with a national healthcare leader
- Inclusive workplace that values authenticity and diversity
Bring your customer service skills to a team where healthcare access and member experience truly matter.
Your voice and care make the difference.
Happy Hunting,
~Two Chicks…