BroadPath is hiring remote Customer Care Specialists to provide exceptional service to members and patients. You’ll handle inbound and outbound calls, answer benefit and claim questions, schedule services, and ensure every interaction leaves a positive impression.
About BroadPath
BroadPath partners with healthcare organizations nationwide, offering fully remote solutions in customer service, operations, and support. Our people-first culture emphasizes transparency, collaboration, and authenticity. Being on camera is part of how we stay connected as a team—even while working remotely.
Schedule
- Full-time, remote within the United States
- Monday–Friday with standard business hours (varies by project)
What You’ll Do
- Answer inbound and outbound calls to support members and patients with inquiries, benefits, and scheduling
- Provide accurate information about health plan benefits, eligibility, and coverage
- Schedule, confirm, or reschedule appointments with providers
- Process referrals, authorizations, and prescription renewals
- Assist with claims, billing questions, and account updates
- Review and update insurance eligibility and member records
- Document all interactions in EMR or CRM systems
- Communicate with providers and internal teams via phone, email, or secure messaging
- Maintain strict confidentiality in compliance with HIPAA and privacy regulations
- Escalate complex issues to the appropriate team or supervisor
What You Need
- High school diploma or equivalent
- 1+ year of high-volume call center customer service experience
- Stable work history with at least one year per role
- Knowledge of privacy regulations and ability to manage sensitive information
- Excellent verbal and written communication skills
- Ability to navigate multiple systems and maintain accuracy
- Reliable high-speed internet and a private workspace
- Commitment to a long-term career with BroadPath
Preferred:
- Appointment scheduling or health benefits experience
- Familiarity with EMR/CRM systems (EPIC, Facets, or similar)
- Knowledge of medical or insurance terminology
Benefits
- Competitive pay based on experience and location
- Paid training and career growth opportunities
- Health, dental, and vision coverage options
- PTO and paid holidays
- Fully remote culture that values collaboration and connection
Now Hiring – Remote Customer Care Specialists
Bring your customer service skills to a healthcare-focused role where you can make a difference daily—all while building your career in a supportive remote-first environment.