If you’re early in your customer service career but you’ve got empathy, clean communication, and you learn systems fast, Kate Farms is a strong “grow here” kind of role. You’ll support customers with eCommerce questions and product info, solve issues quickly, and get measured on quality, speed, and customer satisfaction.
About Kate Farms
Kate Farms is a medical food company creating complete nutrition formulas for people who need liquid nutrition. They’re mission-driven, focused on inclusive culture, and they treat customer care as a real part of the wellness journey, not a script-reading call center.
Schedule
Remote, full-time
West Coast hours required
Core business coverage includes shifts and holidays as needed
Quiet, private home workspace required
Reliable wired internet connection (25+ Mbps) required
Some travel to the corporate office may be required
What You’ll Do
⦁ Support customers via phone, webform, and chat with clear, accurate, empathetic communication
⦁ Answer eCommerce questions and provide product information, identifying issues fast and choosing the right path to resolution
⦁ Proactively anticipate customer needs and recommend tailored solutions
⦁ Follow communication procedures, guidelines, and policies
⦁ Meet performance expectations tied to Customer Satisfaction, quality scores, and resolution time
⦁ Use customer care platforms to document interactions and capture key data (Salesforce experience is a plus)
⦁ Adapt to shifting workflows, priorities, and peak volume periods
⦁ Contribute ideas to improve processes and customer experience
⦁ Collaborate with the team through meetings, training, and shared standards
What You Need
⦁ Bachelor’s degree in a related field (or equivalent experience)
⦁ 0–1 year of customer service experience (healthcare, wellness, or mission-driven org experience is a plus)
⦁ Strong written and verbal communication skills
⦁ Solid problem-solving and analytical ability
⦁ Comfortable learning new tech platforms quickly (Salesforce a plus)
⦁ Empathetic, detail-oriented, organized, and able to manage workload independently
⦁ Ability to work in a fast-paced environment and handle multiple tasks at once
⦁ Willingness to give and receive feedback respectfully
⦁ Ability to sit at a computer for long periods and handle occasional lifting up to 12 lbs
⦁ COVID-19 vaccination required for roles that regularly interact with healthcare professionals (accommodations may apply)
Benefits
⦁ Pay range: $24.00–$26.00 per hour (OTE structure includes base plus variable component)
⦁ Company-matched 401(k)
⦁ Medical, dental, vision, and basic life insurance (plus eligible dependents)
⦁ PTO starting at 15 days per year (prorated, increases with tenure)
⦁ Two weeks of paid “Refresh” leave
⦁ 80 hours paid sick leave annually
⦁ 11 paid holidays
⦁ Paid disability leave, paid parental/pregnancy leave
⦁ FSA options, tuition reimbursement, EAP, and more
Backbone note: this is labeled “West Coast” but also mentions flexibility around 8am–5pm EST and varied shifts. That can be totally normal (coverage windows), or it can be sloppy posting language. If you interview, ask directly: “What are the exact hours for this West Coast schedule, and how often are shifts or holidays required?”
If you want a better-than-average entry customer care job that pays like a grown-up role and comes with real benefits, this one’s worth applying to while it’s live.
Happy Hunting,
~Two Chicks…