Employer: Alight Solutions
Location: Virtual Quebec Canada
This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems.
We Offer You
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:
- A full Benefits Package, starting on your first day of employment
- Flex credits for extended health. Life, Disability Insurance and more.
- A retirement plan that includes a corporate match.
- Three weeks (15 days) of paid vacation and ten paid holidays per calendar year, plus personal and sick time.
- Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!
As a Bilingual Customer Care Representative, a typical day may include the following:
- Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, retirement savings and retirement plans, leaves of absence, payroll, etc.
- Processing transactions such as health enrollments, tax and direct deposit updates, retirement withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
- Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
- Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
Required Experience:
- Bilingual French / English
- At least 4 years of customer service experience, or a combination of education and experience:
- High School diploma and 4 years of customer service experience, OR
- College Diploma and 2 years or customer service experience, OR
- Bachelor s Degree
- A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
- Ability to receive and immediately apply constructive feedback
- Ability to multi-task using several Windows applications at once while assisting a customer on the phone
- Flexibility to work a specified shift and extended hours as necessary
Preferred Experience:
- Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services
Education:
- Bachelor s Degree, College Diploma, or a High School diploma plus equivalent years of related industry experience