We are looking for a Customer Care Representative to join the Element Driver Support team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, you will play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
- Handle calls in an efficient manner, minimizing driver/client time to resolve issues.
- Strive for first call resolution
- Exhibit applicable empathy during interactions, to ensure a superior customer experience.
- Assess customer needs, clarify information, research any issue, and provide solutions and /or alternatives.
- Meet personal/team qualitative and quantitative targets.
- Work effectively in a team environment, and when needed – provide back-up support for administrative tasks.
- Regularly attend work during scheduled shift
Requirements
- High school diploma or equivalent required
- 1+ year(s) customer service work experience required, contact center experience preferred
- Excellent customer service and communication skills (verbal and written)
- Strong organizational skills, time management and multitasking skills
- Considers and appropriately incorporates perspectives from others
- Demonstrates proficiency with Microsoft Office Suite including Word, Outlook and Excel