Elavon
Job Description
A Customer Care Representative will work in a high volume environment assisting with complaints or troubleshooting technical issues along with billing issues.
Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
Basic Qualifications
– High school diploma or equivalent
– Six months to one year of customer service experience
Preferred Skills/Experience
– Basic knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
– Excellent telephone, interpersonal and verbal communication skills
– Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
– Ability to identify and resolve/escalate complex problems
– Proficient keyboard and computer skills, especially Microsoft Office applications
– Proven commitment to high quality customer service
– Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Work Environment:
· You will have performance standards that are set by senior leadership.
· You will receive coaching both one on one and side by side frequently from your manager.
· You will be on a team of about 15 with one primary manager.
Core values:
By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry.
· We do the right thing – We act ethically, honestly and with integrity.
· We power potential – We champion and encourage potential in our customers, each other and our communities
· We stay a step ahead – We value continuous improvement over fast growth, because bigger isn’t better: Better is better.
· We draw strength from diversity – Diversity, inclusion and collaboration aren’t just policies- they’re defining characteristics of our culture.
· We put people first – We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers.
What we offer:
· Shift differentials and varied schedules available
· Paid training and development opportunities
· Competitive wages and performance-based bonus opportunity
· Comprehensive benefits package including: Medical, dental and vision plans. Paid vacation to help you recharge, Ten paid holidays every year, Tuition reimbursement, Maternity and paternity leave, 401(k) plan with company match.