Employer: PaySimple
PaySimple, an EverCommerce solution, is looking for an outstanding service professional to join our Customer Care Team.
You:
Nothing makes you feel better than making someone’s day or solving someone’s problem. A fast paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in to a complex problem and come up with a solution.
Us:
PaySimple provides SaaS Service Commerce solutions for SMBs. Its technology solutions enable businesses to sell products and services, accept payments, automate billing and notifications, and securely manage customer accounts online and on mobile devices.
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
Where:
The EverCommerce team is distributed globally, with more than 40 office locations in the U.S. and Canada. With a widely distributed team, we are used to working remotely across different time zones. While our headquarters are in Denver, CO, this role can be based anywhere in the United States. If you’re near one of our offices and want to work in-office, we can set that up, or this role can be 100% remote. You must be eligible to work in the United States in order to qualify for this role.
What you’ll be doing:
- Passionately supporting PaySimple’s commitment to creating an outstanding experience for each of our customers
- Taking calls, emails, and chat requests from existing PaySimple customers, answering questions, working to resolve issues, and processing account changes
- Ad-hoc training for customers
- Mastering the PaySimple solution in order to provide customers with guidance on how to best use our product
- Expressing empathy for each customer’s situation and working to understand and resolve the issue as quickly as possible
- Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off
- Reducing cancellations by solving problems and offering solutions to customers experiencing any issues
Experience and Skills:
- Technical software experience a plus, but not required
- Must be friendly, professional, and committed to creating long-term relationships with our customers
- Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis
- Strong writing and phone skills.
- Critical thinker and a willingness to problem-solve
- A team player who performs well independently
- Ability to multitask, take direction and execute with precision
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Benefits and Perks:
- Robust health and wellness benefits
- 401k with 4%
- Public Transportation reimbursement
- Gym stipend
- Flexible and generous time-off (FTO)
- Continued investment in your professional development
Compensation: The target hourly rate for this role is $19.00-21.00 per hour in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!