Do you enjoy helping people with important decisions? Are you interested in learning more about healthcare and benefits? We are hiring Customer Care Coordinators who will support incoming calls from customers who have questions about their health, wellness, and prescription plan/coverage. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.
RESPONSIBILITIES:
- Answer Inbound Calls from Customers and Address Questions & Concerns
- Provide Information About Their Insurance Coverage & Benefit Plans
- Resolve Concerns to Simplify Their Healthcare Experience
- Navigate Through Multiple Computer Applications with Speed & Accuracy
- Adapt to Learn New Call Types When Business Needs Change & Flex Support in Those Areas
WORK AT HOME REQUIREMENTS:
- High-Speed Internet With At Least 10 Mbps Download Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS:
- 18+ Years Old & High School Diploma/GED
- Professional Positive Attitude & Courteous Telephone Etiquette
- Full-Time Schedule Availability to Meet Business Needs (Includes evenings and weekends)
- Willing to submit a Drug Test and Background Check
BENEFITS & PERKS:
- $14-$15 per hour + Overtime during peak needs
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company’s Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals.
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