Employer: Sutherland
Job Description:
Are you looking to build a fulfilling career with a leader in its field? Have you had success providing exceptional service in a finance, A/R or billing environment? Can you multi-task and be productive while working from home? Do you have a background supervising others?
Sutherland, a global organization focused on providing the best experience for our customers’ customers, is currently seeking customer-focused, goal-oriented individuals join a new program with one of our largest and most successful commercial real estate customers.
The Role
In this role, you will be responsible for both inbound and outbound calls to/from existing customers, always working to ensure that you are delivering an exceptional experience to every caller. You will provide a variety of services to support consumers including downloading statements; reviewing and applying cash/credit flow against invoices and debits, researching and resolving unidentified or unresolved payments and handling other duties as needed to keep accounts current and in good standing.
These positions pay up to $21/hour, depending upon skills and experience, and offer company-provided equipment. Hours will be 8-5PM EST, Monday-Friday.
What we offer:
- We provide a competitive pay of up to $21/hour, PTO, and 401k
- You’ll be eligible for medical, dental, and vision benefits, EAP, health and wellness programs, and more
- Computer and communications equipment
- You’ll receive unmatched training, to ensure you’re set up to be successful in your new role
- And, Sutherland has tremendous advancement opportunities – 80% of our frontline leaders have been promoted!
Qualifications:
- 2+ years of experience working in a finance-related or A/R field.
- Strong communication, negotiation, organization, problem resolution and collections skills
- The ability to work positively in a fast-paced, changing environment
- Effective customer services skills with a proven ability to build rapport and to show empathy
- Working knowledge of PCs and familiarity with desktop tools
- A Bachelor’s is essential; some positions do require a degree in a business-related field
- Supervisory/Managerial experience is helpful for some positions