Customer Care Associate, Passport (Part-Time, Evenings)
About Us
Sharebite is the leading meal benefits platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 5 million meals.
The Role
As a Customer Care Associate, you will work closely with your team members to ensure white-glove service for our platform, as well as one of our newest product offerings. You will receive training to be fully versed on Sharebite’s product offerings, learn customer dynamics and operations, and utilize problem-solving skills to find satisfactory solutions for our clients. This role works in a specialized Customer Care capacity – this is a growing team for an exciting new feature. If you’ve ever wanted to work on Live Operations at a rapidly growing startup with an exciting future, this is a role for you!
What You’ll Do
Work directly with customers to answer questions and resolve problems.
Utilize email and phone calls to provide white-glove service in a timely manner.
Ensure that Customer Success operations, procedures, and systems are adhered to.
Work with the product to identify improvement opportunities, relay customer feedback, and develop best practices.
Act as the lead Customer Care operator at this shift, and be responsible for ensuring high level care for our clients.
Required Skills & Experience
At least 2 years of experience in a Customer Service or Operations role
Experience in fintech preferred
Excellent communication skills – you feel comfortable with written and verbal correspondence.
Empathy – you are able to identify with customer dilemmas, and assist in a compassionate manner,
Problem solving skills – you enjoy digging a little deeper to find the root of a problem, and using that information to best assist customers and bolster the product.
Coachable – you appreciate the value of feedback and seek opportunities to learn, grow, and develop.
Dynamic – you’re comfortable with the ambiguity of a developing team, and enjoy thinking dynamically to solve problems on the fly. You can take core concepts and apply them to any situation.
White-glove mentality – you actively seek to find the best way to not only assist customers, but to ensure they have a truly exceptional experience.
Self-Starter – you’re comfortable wearing multiple hats at a lower-staffed time, meaning you’re ready to be accountable and lead the way.
This is a part-time role requiring availability weeknight from 7 pm to 12am (ET).
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